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    RETURNS & REFUNDS

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    Committed to customer satisfaction we aim to ensure all of our products exceed expectations. If an item hasn’t met your expectations, we will assess a return request via email within 30 days from your purchase.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Please send an email to info@sanfordshapes.com with the following information:

    SUBJECT: RETURNS & REFUNDS

    Name:

    Postal Address:

    Product:

    Phone Number:

    Email:

    Order Number:

    Return Request Information:

     

    If an item can be repaired we will inform you via email and ship the repaired product back out to you as soon as possible. Usually within 10-14 business days.

    If the product is to be refunded we will process the refund to the Payment information you supplied to purchase your order, and process the refund within 48 hours. 

    If a product is to be exchanged the exchanged item will be issued and resent out you within 10-14 business days.

    There are no exchanges or returns for orders placed after 30 days of purchase. Returns will not be offered on Sale items or promotional giveaways.

    We may offer to repair, replace or refund at our discretion. You are not entitled to a refund, credit or exchange if you:

    - Changed your mind, no longer want the goods or just don’t like them

    - Found the same or similar goods elsewhere for a cheaper price

    If goods are to be returned they must be in as new condition with packaging and tag still attached. When returning goods contact for instructions on correct return procedures.

     

    Customer Care

    All customer enquiries regarding returns, refunds and exchanges please email us at info@sanfordshapes.com